Get The Lowdown

Find answers to your questions about the
Virgin America Visa Signature® Credit Cards

FAQs

One of Alaska's great strengths is its award-winning loyalty program, and on January 1, 2018 Alaska Mileage PlanTM will become the sole loyalty program for both airlines. Rest assured, any Elevate points you've earned are safe and, even if you take no action, they will transfer automatically into Alaska Mileage Plan in early 2018. For more details on the transition, click here.

Elevate is Virgin America’s Frequent Flyer Program. As an Elevate member you earn points towards reward flights with no blackout dates. Reward flights start as low as 2,500 points and your points won’t expire as long as you have activity on your account. Elevate is free to join. For more information, click here.

As an Elevate member you earn 5 points per dollar on your base fare for all Virgin America flights and even more points for purchasing with our airline, hotel, shopping, and rental car partners. In addition, Virgin America Visa Signature® Credit Cardholders earn an extra 3 points per dollar on Virgin America plus 1 point per dollar spent everywhere else.2

Redeem your points for blackout-free reward flights on Virgin America, or take your points global with our international airline partners. You've got two ways to jet set, so you’ll never be grounded with us.

Elevate Silver and Elevate Gold Status are your tickets to special treatment. As an Elevate member you earn status points for every flight purchase. The more you fly, the faster you’ll enjoy perks like complimentary or advance purchase of seat upgrades, Virgin America Loft access, priority airport services, free checked bags, and more. To reach Elevate Silver requires 20,000 status points in one calendar year and Elevate Gold requires 50,000 status points within the same timeframe.

As an Elevate Member, you earn status points towards Elevate Silver or Elevate Gold Status when you fly with Virgin America, Virgin Atlantic, and Virgin Australia. Your Status is calculated daily based on the number of status points you've earned in a calendar year. To qualify for or renew Elevate Silver Status, you need to earn 20,000 status points in a calendar year. To qualify for or renew Elevate Gold Status, you need to earn 50,000 status points in a calendar year. Virgin America Premium Visa Signature® Cardholders can earn up to 15,000 status points per calendar year for using the card.3

Yes, we’ll match your elite status on another qualifying airline to our very own Elevate Gold or Elevate Silver. You’ll have 90 days to try out the perks and can retain your new status through the end of 2016 if you earn enough status points. And to help you hang on to those sweet benefits, Virgin America Visa Signature® Credit Cardholders enjoy a reduced status point threshold during the 90-day challenge period.

No, there are no immediate changes to the Virgin America Visa Signature® Credit Cards. You will enjoy the same cardholder benefits when you fly on Virgin America and will continue to earn 3 Elevate points per $1 spent on travel with Virgin America. You’ll earn 1 point per $1 spent when the travel is with Alaska Airlines, however no other card benefits would be valid in this case. We will notify cardholders of any changes to the program as we continue the integration process with Alaska.

The annual fee for the Virgin America Visa Signature Card is $49. For a complete list of fees, click here.

With the Virgin America Visa Signature® Card you can earn Elevate bonus points if you spend $1,000 within the first 90 days of being a cardholder.1 After qualifying, please allow 6 to 8 weeks for the bonus points to post to your Elevate account. Bonus points are good towards blackout-free reward flights on Virgin America and do not count towards Elevate Gold or Elevate Silver Status.

No purchase is pointless. With the Virgin America Visa Signature® Card you earn 8 points per dollar spent on Virgin America flights - that's 5 points for being an Elevate member plus an extra 3 points by using your card. You also earn 3 points per dollar on all other Virgin America purchases, including seat upgrades, ancillary fees (bought through Virgin America), and in-flight food and entertainment via RED. In addition you earn 1 points per dollar spent everywhere else.2 Please note that points are not earned for purchases such as balance transfers, cash advances, cash-like charges (travelers checks), foreign currency and money orders, any checks accessed from your account, overdraft advances or interest, unauthorized fees or fraudulent charges, nor card fees of any kind.

Bonus points are good towards blackout-free reward flights on us, so you can fly whenever and wherever you want. Simply visit virginamerica.com and select “Elevate Points” to see the fares converted into Elevate points. Or would you like to take your rewards worldwide? To redeem your points on one of our international airline partners, contact our Call Center at 1.877.FLY.VIRGIN (877.359.8474) to grab a seat.

With the Virgin America Visa Signature® Card you can check one free bag for you and your plus-one on Virgin America flights.5 Simply use your card to purchase the flight, include your Elevate account number in your reservation, and check both bags under your name. If you are already eligible to receive free checked bag allowances or fee waivers, you will not receive additional free checked bags. This benefit cannot be combined with any existing Elevate Gold or Elevate Silver benefits, including any waiver of baggage charges, or combined with any cabin-specific inclusive baggage allowances for you or your travel companion. Checked bags must meet size restrictions as detailed at virginamerica.com. Fees for additional, overweight, and/or oversized bags may apply.

With the Virgin America Visa Signature® Card you receive one promo code each year for $150 off a companion ticket.6 The promo code will be emailed to the address in your Elevate account 6 to 8 weeks after the Annual Fee is paid and you have made one purchase on the card. The promo code is one-time use and valid for one year from receipt. Advanced purchase requirements, blackout dates, and/or other restrictions apply.

When you’re booking your round-trip flight for two on virginamerica.com, simply enter your exclusive promo code before payment and complete the purchase using your Virgin America Visa Signature® Card. Promo code discount will be deducted off of the base fare and the maximum discount per booking is $150. If base fare is lower than $150, the remaining discount value will not be available for future use. Advanced purchase requirements, blackout dates, and/or other restrictions apply. See the email containing your promo code for full details.

With the Virgin America Visa Signature® Card you get free priority boarding on every flight. Simply await the boarding announcement and show your card to the Virgin America teammate at the gate.

With the Virgin America Visa Signature® Card you get 20% off all purchases on RED™, our in-flight entertainment system.7 Please note that the discount will not appear in your checkout total on RED™, but will be in the form of a statement credit 6 to 8 weeks after the transaction has posted to your account. In-flight internet, charitable donations, and Red Store purchases are excluded.

Yes, the number of status points you will need to earn within the 90-day challenge period will be reduced if you apply for and are approved for a Virgin America Visa Signature Card. So you can hang on to your new benefits and continue enjoying the fly life.

If you applied and were approved for the Virgin America Visa Signature Card while booking a flight, you can use it immediately, but only for that purchase. Please note that once the reservation is completed or closed, your temporary account number is no longer available for use. To make further purchases you must wait until your physical card arrives (7-10 business days). Likewise, if you applied and were approved for the card elsewhere on virginamerica.com you must wait until your physical card arrives (7-10 business days) to make a purchase.

You can apply for the Virgin America Visa Signature Card here. You’ll need to sign into your Elevate account in order to start an application. Not an Elevate member yet? No problem, you can join for free here.

Good news — your Elevate points will never expire as long as your annual fee is paid and you make at least one purchase every 12 months using the card.8

Sure thing, just give us a call at 1.877.FLY.VIRGIN (877.359.8474) ─ 24 hours a day. Are you already a cardholder? If so, you can contact the Comenity Capital Bank customer care team at 1.866.772.5275 (TDD/TTY: 1.888.819.1918) to discuss any account-related inquiry.

At this time, the Virgin America Visa Signature Credit Cards are only available to U.S. residents. To open an account, you must be a United States resident with a street, rural route or APO/FPO mailing address. We do not accept P.O. Box mailing addresses.

No, there are no immediate changes to the Virgin America Visa Signature® Credit Cards. You will enjoy the same cardholder benefits when you fly on Virgin America and will continue to earn 3 Elevate points per $1 spent on travel with Virgin America. You’ll earn 1 point per $1 spent when the travel is with Alaska Airlines, however no other card benefits would be valid in this case. We will notify cardholders of any changes to the program as we continue the integration process with Alaska.

The annual fee for the Virgin America Premium Visa Signature Card is $149.† For a complete list of fees, click here.

With the Virgin America Premium Visa Signature® Card you can earn Elevate bonus points if you spend $1,000 within the first 90 days of being a cardholder.1 After qualifying, please allow 6 to 8 weeks for the bonus points to post to your Elevate account. Bonus points are good towards blackout-free reward flights on Virgin America and do not count towards Elevate Gold or Elevate Silver Status.

No purchase is pointless. With the Virgin America Visa Signature® Card you earn 8 points per dollar spent on Virgin America flights - that's 5 points for being an Elevate member plus an extra 3 points by using your card. You also earn 3 points per dollar on all other Virgin America purchases, including seat upgrades, ancillary fees (bought through Virgin America), and in-flight food and entertainment via RED. In addition you earn 1 points per dollar spent everywhere else.2 Please note that points are not earned for purchases such as balance transfers, cash advances, cash-like charges (travelers checks), foreign currency and money orders, any checks accessed from your account, overdraft advances or interest, unauthorized fees or fraudulent charges, nor card fees of any kind.

Bonus points are good towards blackout-free reward flights on us, so you can fly whenever and wherever you want. Simply visit virginamerica.com and select “Elevate Points” to see the fares converted into Elevate points. Or would you like to take your rewards worldwide? To redeem your points on one of our international airline partners, contact our Call Center at 1.877.FLY.VIRGIN (877.359.8474) to grab a seat.

With the Virgin America Premium Visa Signature® Card you can enjoy the freedom to modify your flight reservation without change or cancellation fees.4 Simply use your card to book the flight on virginamerica.com and include your Elevate number in the reservation. Please note that you will need to pay the difference in fare when making a change. If any funds are remaining, they will be credited to your Travel Bank account for future travel on Virgin America within 12 months of the change or cancellation. Same day travel change fees and Elevate redeposit fees are excluded.

With the Virgin America Premium Visa Signature® Card you can earn 5,000 status points for each $10,000 spent on your card, up to a maximum of 15,000 status points per calendar year.3 After qualifying, please allow 6 to 8 weeks for the status points to post to your Elevate account. Status points are good towards reaching or renewing Elevate Silver or Elevate Gold Status and are not redeemable for reward travel. The status qualification year begins on January 1 and ends on December 31. If the status points posted to your Elevate account in any one qualification year exceed your earned status threshold, the excess status points will be applied to the following year's status qualification.

With the Virgin America Premium Visa Signature® Card you can check one free bag for you and your plus-one on Virgin America flights.5 Simply use your card to purchase the flight, include your Elevate account number in your reservation, and check both bags under your name. If you are already eligible to receive free checked bag allowances or fee waivers, you will not receive additional free checked bags. This benefit cannot be combined with any existing Elevate Gold or Elevate Silver benefits, including any waiver of baggage charges, or combined with any cabin-specific inclusive baggage allowances for you or your travel companion. Checked bags must meet size restrictions as detailed at virginamerica.com. Fees for additional, overweight, and/or oversized bags may apply.

With the Virgin America Premium Visa Signature® Card you receive one promo code each year for $150 off a companion ticket.6 The promo code will be emailed to the address in your Elevate account 6 to 8 weeks after the Annual Fee is paid and you have made one purchase on the card. The promo code is one-time use and valid for one year from receipt. Advanced purchase requirements, blackout dates, and/or other restrictions apply.

When you’re booking your round-trip flight for two on virginamerica.com, simply enter your exclusive promo code before payment and complete the purchase using your Virgin America Premium Visa Signature® Card. Promo code discount will be deducted off of the base fare and the maximum discount per booking is $150. If base fare is lower than $150, the remaining discount value will not be available for future use. Advanced purchase requirements, blackout dates, and/or other restrictions apply. See the email containing your promo code for full details.

With the Virgin America Premium Visa Signature® Card you get free priority boarding on every flight. Simply await the boarding announcement and show your card to the Virgin America teammate at the gate.

With the Virgin America Premium Visa Signature® Card you get 20% off all purchases on RED™, our in-flight entertainment system.7 Please note that the discount will not appear in your checkout total on RED™, but will be in the form of a statement credit 6 to 8 weeks after the transaction has posted to your account. In-flight internet, charitable donations, and Red Store purchases are excluded.

Yes, the number of status points you will need to earn within the 90-day challenge period will be reduced if you apply for and are approved for a Virgin America Premium Visa Signature Card. So you can hang on to your new benefits and continue enjoying the fly life.

If you applied and were approved for the Virgin America Premium Visa Signature Card while booking a flight, you can use it immediately, but only for that purchase. Please note that once the reservation is completed or closed, your temporary account number is no longer available for use. To make further purchases you must wait until your physical card arrives (7-10 business days). Likewise, if you applied and were approved for the card elsewhere on virginamerica.com you must wait until your physical card arrives (7-10 business days) to make a purchase.

You can apply for the Virgin America Premium Visa Signature Card here. You’ll need to sign into your Elevate account in order to start an application. Not an Elevate member yet? No problem, you can join for free here.

Good news — your Elevate points will never expire as long as your annual fee is paid and you use the card to make at least one purchase every 12 months.8

Sure thing, just give us a call at 1.877.FLY.VIRGIN (877.359.8474) ─ 24 hours a day. Are you already a cardholder? If so, you can contact the Comenity Capital Bank customer care team at 1.866.772.5275 (TDD/TTY: 1.888.819.1918) to discuss any account-related inquiry.

At this time, the Virgin America Visa Signature Credit Cards are only available to U.S. residents. To open an account, you must be a United States resident with a street, rural route or APO/FPO mailing address. We do not accept P.O. Box mailing addresses.

You can manage your card account by visiting www.comentity.net/virginamericavisa or by calling Comenity Capital Bank at 1.855.871.9842 (TDD/TTY: 1.888.819.1918).

You earn points for every purchase using your Virgin America Visa Signature® Credit Card.² Points will be transferred to your Elevate account once per month, at the close of your billing cycle. To view your current Elevate point balance click here. To view your billing cycle details click here.

Virgin America Visa Signature® Credit Card purchases made within the last 3 days of your billing cycle may not be reflected in the current month’s billing statement. In this case, all associated points roll into the following month’s billing cycle and post to your Elevate account at that time. Please allow up to two billing cycles for all eligible points to post to your Elevate account.

No, Elevate points can only be earned for purchases using the Virgin America Visa Signature® Credit Cards. Balance transfers are excluded.

Yes, The Virgin America Visa Signature Card has an annual fee of $49 and the Virgin America Premium Visa Signature Card has an annual fee of $149. The annual fee will be charged in your first billing cycle and each year thereafter. For a complete list of fees, click here.

You may request a credit limit increase at any time by calling Comenity Capital Bank at 1.855.871.9842 (TDD/TTY: 1.888.819.1918).

If your Virgin America Visa Signature® Credit Card is ever lost or stolen, please call Comenity Capital Bank immediately at 1.855.871.9842 (TDD/TTY: 1.888.819.1918).

Annual Percentage Rates for purchases can vary based on your creditworthiness and yours will be determined and disclosed after your credit application is approved. For a complete list of fees, click here. If you have additional questions please call Comenity Capital Bank at 1.855.871.9842 (TDD/TTY: 1.888.819.1918).

During the application process you may receive the message “Your credit card application is under review”. This means that Comenity Capital Bank needs to gather and evaluate additional information in order to process your application. You will receive a letter within 7-10 business days notifying you of the status.

You'll earn bonus points if you spend $1,000 within the first 90 days of being a cardholder.1 After qualifying, please allow 6 to 8 weeks for the bonus points to post to your Elevate account. Bonus points are good towards blackout-free reward flights on Virgin America and do not count towards Elevate Gold or Silver Status.

With the Virgin America Visa Signature® Credit Cards you receive one promo code each year for $150 off a companion ticket.6 The promo code will be emailed to the address in your Elevate account 6 to 8 weeks after the Annual Fee is paid and you have made one purchase on the card. The promo code is one-time use and valid for one year from receipt. Advanced purchase requirements, blackout dates, and/or other restrictions apply.

With the Virgin America Visa Signature® Credit Cards you can check one free bag for you and your plus-one on Virgin America flights.5 Simply use your card to purchase the flight, include your Elevate account number in your reservation, and check both bags under your name. If you are already eligible to receive free checked bag allowances or fee waivers, you will not receive additional free checked bags. This benefit cannot be combined with any existing Elevate Gold or Elevate Silver benefits, including any waiver of baggage charges, or combined with any cabin-specific inclusive baggage allowances for you or your travel companion. Checked bags must meet size restrictions as detailed at virginamerica.com. Fees for additional, overweight, and/or oversized bags may apply.

With the Virgin America Premium Visa Signature® Card you can enjoy the freedom to modify your flight reservation without change or cancellation fees.4 Simply use your card to book the flight on virginamerica.com and include your Elevate number in the reservation. Please note that you will need to pay the difference in fare when making a change. If any funds are remaining, they will be credited to your Travel Bank account for future travel on Virgin America within 12 months of the change or cancellation. Same day travel change fees and Elevate redeposit fees are excluded.

With the Virgin America Premium Visa Signature® Card you can earn 5,000 status points for each $10,000 spent on your card, up to a maximum of 15,000 status points per calendar year.3 After qualifying, please allow 6 to 8 weeks for the status points to post to your Elevate account. Status points are good towards reaching or renewing Elevate Silver or Elevate Gold Status and are not redeemable for reward travel. The status qualification year begins on January 1 and ends on December 31. If the status points posted to your Elevate account in any one qualification year exceed your earned status threshold, the excess status points will be applied to the following year's status qualification.

Because we make flying fun again. Start taking mood-lit rides with fleetwide WiFi, on-demand entertainment, food and more. The Virgin America Visa Signature Credit Cards open you up to a whole world of sweet perks when it comes to flying. On top of that, you’ll get to enjoy all of the exclusive partner offers we have, as well as special deals with Visa Signature®.

That's a great question. It's all up to you, and the best part is, no matter which card you choose, you'll enjoy sweet perks. With the Virgin America Visa Signature Card, you'll get tons of great benefits, like one free checked bag for you and your plus-one5 and $150 off a companion ticket ever year,6 all for a low annual fee of $49. Apply now. Or take it up a notch with the Virgin America Premium Visa Signature Card, which gives you all that plus added extras, like no change or cancel fees and up to 15,000 status points for an annual fee of $149. Apply now . Whichever card you pick, you can't go wrong. Choose away.

Just being a member of Elevate lets you enjoy great perks, like no blackout dates or restrictions on reward flights and the ability to redeem flights with as little as 2,500 points9. By getting a Virgin America Visa Signature Credit Card, you’ll get a planeload of extra perks, like 8 points per $1 spent on Virgin America2 and 1 point per $1 spent everywhere else.2 
That means you’ll be racking up points super fast and making your getaway in no time.

DON'T SEE YOUR QUESTION HERE? CONTACT US 24/7 AT 1-877-FLY-VIRGIN