Get The Lowdown

Find answers to your questions about the
Virgin America Visa Signature® Credit Cards

FAQs

Beginning 1/01/18, Alaska’s award-winning Mileage Plan™ program will become the sole loyalty program for Virgin America. Alaska has a credit card program of its own, which offers exceptional earning power, outstanding rewards, and many familiar perks. We encourage you to check out the benefits of the Alaska Airlines Visa Signature® card, issued by Bank of America. Click here for details and to apply.

No, Comenity Capital Bank is no longer accepting applications for the Virgin America Visa® Card or Virgin America Premium Visa® Card. However, you can enjoy similar perks with the Alaska Airlines Visa Signature® card, issued by Bank of America. Click here for details and to apply.  Please note, Virgin America Visa credit cards will not convert to the Alaska Airlines Visa Signature card.

Current cardholders will continue to enjoy their existing benefits through 12/31/17. Comenity Capital Bank will automatically close all open accounts on 1/04/18, which means your card(s) will no longer be accepted as payment for purchases. You may voluntarily close your account at any time by calling Comenity Capital Bank at 1-855-871-9842 (TDD/ TTY: 1-888-819-1918). If you choose to voluntarily close your account, all benefits will discontinue on your specific date of closure. If you have a balance on your account, you will continue to receive monthly billing statements until the balance is paid in full.

You will continue to earn Elevate points for card purchases and receive booking and travel perks with Virgin America until the Elevate program ends. For complete details on benefit eligibility and fulfillment, view the reward terms and conditions.

All cardholder benefits will cease as of 1/01/18. You will no longer earn Elevate points for card purchases nor receive booking or travel perks with Virgin America.

You will earn points for card purchases through 12/31/17 or up until your account closure. Points will be added to your Elevate account at the close of the next billing cycle following your account closure. Please note that points earned, but not yet deposited in your Elevate account until 2018 must be converted into Mileage Plan miles for redemption. Any points not redeemed under your Elevate account by 12/31/17 will need to be converted to Mileage Plan miles for redemption. Click here for details on how to convert your Elevate points.

Yes, Premium cardholders can still earn 5,000 status points for each $10,000 spent on the card, up to a maximum of 15,000 status points this year. Status points are good towards reaching or renewing Elevate Silver or Elevate Gold Status and are not redeemable for reward travel.

No, this Premium card benefit will no longer be offered. However, if you earn Elevate Silver or Elevate Gold Status in 2017 you will be automatically matched to Mileage Plan elite status in 2018.

No, this benefit will no longer be offered. However, you will receive a baggage fee waiver on any Virgin America flight taken on or before 12/31/17. If you choose to voluntarily close your account sooner, this benefit will discontinue on your specific date of closure.

No, this Premium card benefit will no longer be offered. However, you will receive a change or cancel fee waiver on any Virgin America flight taken on or before 12/31/17. If you choose to voluntarily close your account sooner, this benefit will discontinue on your specific date of closure.

No, this benefit will no longer be offered. However, your companion discount code can be used for travel through 3/31/18 if you book your round-trip flight for two prior to 12/31/17 and complete the purchase using your Virgin America credit card.

If you have additional questions about your card benefits, please call us at 1-877-FLY-VIRGIN (877-359-8474).

Comenity Capital Bank will close your account on 1/04/18 and your card(s) will no longer be accepted as payment for purchases. They will continue to serve you and service your account until your account balance is paid in full. The terms of your account, as stated in your Credit Card Agreement, will apply until your balance is paid in full.

You can make payments three different ways:

  1. Sign in to your Account Center and submit an online payment.
  2. Send a payment to the address listed on your statement.
  3. Call 1-855-871-9842 (TDD/TTY: 1-888-819-1918) to pay by phone. (a processing fee may apply)

Note that automatic payments to your account will continue until your balance is paid in full. Comenity Capital Bank will send you reminders about any upcoming scheduled payments, if/when applicable.

To protect your credit and prevent identity theft, please destroy all cards issued for this account, including those for any authorized buyers, after 1/04/18.

You will receive a prorated refund of your annual fee in the form of a statement credit 1-2 billing cycles after account closure. The prorated refund will be based on the number of days the account was open before program benefits end on 12/31/17. If you close your account prior to 12/31/17, your prorated refund will be based on the number of days the account was open until the date of closure.

  • If you chose to close your account prior to 1/04/18, you will receive a prorated refund of your annual fee based on your specific date of closure.
  • If your account is closed on 1/04/18 by Comenity Capital Bank, you will receive a prorated refund based on a 12/31/17 benefit end date.
  • If your annual fee is due to be posted on your December 2017 billing statement, you will not be charged the annual fee.

To receive the prorated annual fee refund your account must be in good standing at the time of closure. Accounts that were closed prior to 9/29/17 will not receive a prorated refund.

If you have additional questions about your card account, please call Comenity Capital Bank at 1-855-871-9842 (TDD/TTY: 1-888-819-1918).

No, you will not automatically receive the Alaska Airlines Visa Signature card. Alaska’s credit card program is issued by Bank of America and any interested Virgin America Elevate member, including current cardholders, must submit a new credit application for the Alaska Airlines card. Click here to apply.

The Alaska Airlines Visa Signature card offers you perks and privileges across both airlines. You’ll enjoy familiar perks like first checked bag for free and 3 miles for every $1 spent on eligible Virgin America and Alaska purchases. Plus, new Alaska cardholders earn 30,000 bonus miles after making $1,000 or more in purchases in the first 90 days of account opening, which are good towards travel to over 900 destinations worldwide. And for a limited-time, you’ll even get Alaska’s Famous Companion Fare Offer—buy one ticket, get one for just the taxes and fees (from $22)—after you make $1,000 or more in purchases in the first 90 days of account opening. Click here to apply.

You may apply for the Alaska Airlines Visa Signature card whenever you are ready to start earning rewards. You do not need to close your Virgin America credit card account prior to applying for the Alaska Airlines card.

Yes, the Alaska Airlines Visa Signature card requires membership in Alaska’s Mileage Plan. Active Elevate members as of 7/19/17 that did not already have a Mileage Plan account have been auto-enrolled. Click here for information on how to access your Mileage Plan account and convert your Elevate points into Mileage Plan miles.

Yes, the Alaska Airlines Visa Signature card has an annual fee of $75.†

The Alaska Airlines Visa Signature card is issued by Bank of America and you must submit a new credit application for the card. Application approval and account terms are subject to credit review.

The Alaska Airlines Visa Signature card is issued by Bank of America and you must submit a new credit application for the card. Application approval and account terms are subject to credit review.

If you would like more information about the Alaska Airlines Visa Signature card, please call Bank of America at 1-800-396-2384. For questions regarding Mileage Plan membership and program benefits, please contact Alaska’s customer care at 1-800-654-5669.

Yes, the Virgin America credit card program ends on 12/31/17. Please click on the 'Program Closure' filter to see how this will impact your card benefits.

The annual fee for the Virgin America Visa Signature Card is $49. For a complete list of fees, click here.

With the Virgin America Visa Signature® Card you can earn Elevate bonus points if you spend $1,000 within the first 90 days of being a cardholder.1 After qualifying, please allow 6 to 8 weeks for the bonus points to post to your Elevate account. Bonus points are good towards blackout-free reward flights on Virgin America and do not count towards Elevate Gold or Elevate Silver Status.

No purchase is pointless. With the Virgin America Visa Signature® Card you earn 8 points per dollar spent on Virgin America flights - that's 5 points for being an Elevate member plus an extra 3 points by using your card. You also earn 3 points per dollar on all other Virgin America purchases, including seat upgrades, ancillary fees (bought through Virgin America), and in-flight food and entertainment via RED. In addition you earn 1 points per dollar spent everywhere else.2 Please note that points are not earned for purchases such as balance transfers, cash advances, cash-like charges (travelers checks), foreign currency and money orders, any checks accessed from your account, overdraft advances or interest, unauthorized fees or fraudulent charges, nor card fees of any kind.

Bonus points are good towards blackout-free reward flights on us, so you can fly whenever and wherever you want. Simply visit virginamerica.com and select “Elevate Points” to see the fares converted into Elevate points. Or would you like to take your rewards worldwide? To redeem your points on one of our international airline partners, contact our Call Center at 1.877.FLY.VIRGIN (877.359.8474) to grab a seat.

With the Virgin America Visa Signature® Card you can check one free bag for you and your plus-one on Virgin America flights.5 Simply use your card to purchase the flight, include your Elevate account number in your reservation, and check both bags under your name. If you are already eligible to receive free checked bag allowances or fee waivers, you will not receive additional free checked bags. This benefit cannot be combined with any existing Elevate Gold or Elevate Silver benefits, including any waiver of baggage charges, or combined with any cabin-specific inclusive baggage allowances for you or your travel companion. Checked bags must meet size restrictions as detailed at virginamerica.com. Fees for additional, overweight, and/or oversized bags may apply.

With the Virgin America Visa Signature® Card you receive one promo code each year for $150 off a companion ticket.6 The promo code will be emailed to the address in your Elevate account 6 to 8 weeks after the Annual Fee is paid and you have made one purchase on the card. The promo code is one-time use. Advanced purchase requirements, blackout dates, and/or other restrictions apply.

When you’re booking your round-trip flight for two on virginamerica.com, simply enter your exclusive promo code before payment and complete the purchase using your Virgin America Visa Signature® Card. Promo code discount will be deducted off of the base fare and the maximum discount per booking is $150. If base fare is lower than $150, the remaining discount value will not be available for future use. Advanced purchase requirements, blackout dates, and/or other restrictions apply. See the email containing your promo code for full details.

With the Virgin America Visa Signature® Card you get free priority boarding on every flight. Simply await the boarding announcement and show your card to the Virgin America teammate at the gate.

With the Virgin America Visa Signature® Card you get 20% off all purchases on RED™, our in-flight entertainment system.7 Please note that the discount will not appear in your checkout total on RED™, but will be in the form of a statement credit 6 to 8 weeks after the transaction has posted to your account. In-flight internet, charitable donations, and Red Store purchases are excluded.

Good news — your Elevate points will never expire as long as your annual fee is paid and you make at least one purchase every 12 months using the card.8

Sure thing, just give us a call at 1.877.FLY.VIRGIN (877.359.8474) ─ 24 hours a day. Are you already a cardholder? If so, you can contact the Comenity Capital Bank customer care team at 1.866.772.5275 (TDD/TTY: 1.888.819.1918) to discuss any account-related inquiry.

At this time, the Virgin America Visa Signature Credit Cards are only available to U.S. residents. To open an account, you must be a United States resident with a street, rural route or APO/FPO mailing address. We do not accept P.O. Box mailing addresses.

Yes, the Virgin America credit card program ends on 12/31/17. Please click on the 'Program Closure' filter to see how this will impact your card benefits.

The annual fee for the Virgin America Premium Visa Signature Card is $149.† For a complete list of fees, click here.

With the Virgin America Premium Visa Signature® Card you can earn Elevate bonus points if you spend $1,000 within the first 90 days of being a cardholder.1 After qualifying, please allow 6 to 8 weeks for the bonus points to post to your Elevate account. Bonus points are good towards blackout-free reward flights on Virgin America and do not count towards Elevate Gold or Elevate Silver Status.

No purchase is pointless. With the Virgin America Visa Signature® Card you earn 8 points per dollar spent on Virgin America flights - that's 5 points for being an Elevate member plus an extra 3 points by using your card. You also earn 3 points per dollar on all other Virgin America purchases, including seat upgrades, ancillary fees (bought through Virgin America), and in-flight food and entertainment via RED. In addition you earn 1 points per dollar spent everywhere else.2 Please note that points are not earned for purchases such as balance transfers, cash advances, cash-like charges (travelers checks), foreign currency and money orders, any checks accessed from your account, overdraft advances or interest, unauthorized fees or fraudulent charges, nor card fees of any kind.

Bonus points are good towards blackout-free reward flights on us, so you can fly whenever and wherever you want. Simply visit virginamerica.com and select “Elevate Points” to see the fares converted into Elevate points. Or would you like to take your rewards worldwide? To redeem your points on one of our international airline partners, contact our Call Center at 1.877.FLY.VIRGIN (877.359.8474) to grab a seat.

With the Virgin America Premium Visa Signature® Card you can enjoy the freedom to modify your flight reservation without change or cancellation fees.4 Simply use your card to book the flight on virginamerica.com and include your Elevate number in the reservation. Please note that you will need to pay the difference in fare when making a change. If any funds are remaining, they will be credited to your Travel Bank account for future travel on Virgin America within 12 months of the change or cancellation. Same day travel change fees and Elevate redeposit fees are excluded.

With the Virgin America Premium Visa Signature® Card you can earn 5,000 status points for each $10,000 spent on your card, up to a maximum of 15,000 status points per calendar year.3 After qualifying, please allow 6 to 8 weeks for the status points to post to your Elevate account. Status points are good towards reaching or renewing Elevate Silver or Elevate Gold Status and are not redeemable for reward travel. The status qualification year begins on January 1 and ends on December 31. If the status points posted to your Elevate account in any one qualification year exceed your earned status threshold, the excess status points will be applied to the following year's status qualification.

With the Virgin America Premium Visa Signature® Card you can check one free bag for you and your plus-one on Virgin America flights.5 Simply use your card to purchase the flight, include your Elevate account number in your reservation, and check both bags under your name. If you are already eligible to receive free checked bag allowances or fee waivers, you will not receive additional free checked bags. This benefit cannot be combined with any existing Elevate Gold or Elevate Silver benefits, including any waiver of baggage charges, or combined with any cabin-specific inclusive baggage allowances for you or your travel companion. Checked bags must meet size restrictions as detailed at virginamerica.com. Fees for additional, overweight, and/or oversized bags may apply.

With the Virgin America Premium Visa Signature® Card you receive one promo code each year for $150 off a companion ticket.6 The promo code will be emailed to the address in your Elevate account 6 to 8 weeks after the Annual Fee is paid and you have made one purchase on the card. The promo code is one-time use. Advanced purchase requirements, blackout dates, and/or other restrictions apply.

When you’re booking your round-trip flight for two on virginamerica.com, simply enter your exclusive promo code before payment and complete the purchase using your Virgin America Premium Visa Signature® Card. Promo code discount will be deducted off of the base fare and the maximum discount per booking is $150. If base fare is lower than $150, the remaining discount value will not be available for future use. Advanced purchase requirements, blackout dates, and/or other restrictions apply. See the email containing your promo code for full details.

With the Virgin America Premium Visa Signature® Card you get free priority boarding on every flight. Simply await the boarding announcement and show your card to the Virgin America teammate at the gate.

With the Virgin America Premium Visa Signature® Card you get 20% off all purchases on RED™, our in-flight entertainment system.7 Please note that the discount will not appear in your checkout total on RED™, but will be in the form of a statement credit 6 to 8 weeks after the transaction has posted to your account. In-flight internet, charitable donations, and Red Store purchases are excluded.

Good news — your Elevate points will never expire as long as your annual fee is paid and you use the card to make at least one purchase every 12 months.8

Sure thing, just give us a call at 1.877.FLY.VIRGIN (877.359.8474) ─ 24 hours a day. Are you already a cardholder? If so, you can contact the Comenity Capital Bank customer care team at 1.866.772.5275 (TDD/TTY: 1.888.819.1918) to discuss any account-related inquiry.

At this time, the Virgin America Visa Signature Credit Cards are only available to U.S. residents. To open an account, you must be a United States resident with a street, rural route or APO/FPO mailing address. We do not accept P.O. Box mailing addresses.

You can manage your card account by visiting www.comentity.net/virginamericavisa or by calling Comenity Capital Bank at 1.855.871.9842 (TDD/TTY: 1.888.819.1918).

You earn points for every purchase using your Virgin America Visa Signature® Credit Card.² Points will be transferred to your Elevate account once per month, at the close of your billing cycle. To view your current Elevate point balance click here. To view your billing cycle details click here.

Virgin America Visa Signature® Credit Card purchases made within the last 3 days of your billing cycle may not be reflected in the current month’s billing statement. In this case, all associated points roll into the following month’s billing cycle and post to your Elevate account at that time. Please allow up to two billing cycles for all eligible points to post to your Elevate account.

No, Elevate points can only be earned for purchases using the Virgin America Visa Signature® Credit Cards. Balance transfers are excluded.

Yes, The Virgin America Visa Signature Card has an annual fee of $49 and the Virgin America Premium Visa Signature Card has an annual fee of $149. The annual fee will be charged in your first billing cycle and each year thereafter. For a complete list of fees, click here.

You may request a credit limit increase at any time by calling Comenity Capital Bank at 1.855.871.9842 (TDD/TTY: 1.888.819.1918).

If your Virgin America Visa Signature® Credit Card is ever lost or stolen, please call Comenity Capital Bank immediately at 1.855.871.9842 (TDD/TTY: 1.888.819.1918).

Annual Percentage Rates for purchases can vary based on your creditworthiness and yours will be determined and disclosed after your credit application is approved. For a complete list of fees, click here. If you have additional questions please call Comenity Capital Bank at 1.855.871.9842 (TDD/TTY: 1.888.819.1918).

During the application process you may receive the message “Your credit card application is under review”. This means that Comenity Capital Bank needs to gather and evaluate additional information in order to process your application. You will receive a letter within 7-10 business days notifying you of the status.

You'll earn bonus points if you spend $1,000 within the first 90 days of being a cardholder.1 After qualifying, please allow 6 to 8 weeks for the bonus points to post to your Elevate account. Bonus points are good towards blackout-free reward flights on Virgin America and do not count towards Elevate Gold or Silver Status.

With the Virgin America Visa Signature® Credit Cards you receive one promo code each year for $150 off a companion ticket.6 The promo code will be emailed to the address in your Elevate account 6 to 8 weeks after the Annual Fee is paid and you have made one purchase on the card. The promo code is one-time use. Advanced purchase requirements, blackout dates, and/or other restrictions apply.

With the Virgin America Visa Signature® Credit Cards you can check one free bag for you and your plus-one on Virgin America flights.5 Simply use your card to purchase the flight, include your Elevate account number in your reservation, and check both bags under your name. If you are already eligible to receive free checked bag allowances or fee waivers, you will not receive additional free checked bags. This benefit cannot be combined with any existing Elevate Gold or Elevate Silver benefits, including any waiver of baggage charges, or combined with any cabin-specific inclusive baggage allowances for you or your travel companion. Checked bags must meet size restrictions as detailed at virginamerica.com. Fees for additional, overweight, and/or oversized bags may apply.

With the Virgin America Premium Visa Signature® Card you can enjoy the freedom to modify your flight reservation without change or cancellation fees.4 Simply use your card to book the flight on virginamerica.com and include your Elevate number in the reservation. Please note that you will need to pay the difference in fare when making a change. If any funds are remaining, they will be credited to your Travel Bank account for future travel on Virgin America within 12 months of the change or cancellation. Same day travel change fees and Elevate redeposit fees are excluded.

With the Virgin America Premium Visa Signature® Card you can earn 5,000 status points for each $10,000 spent on your card, up to a maximum of 15,000 status points per calendar year.3 After qualifying, please allow 6 to 8 weeks for the status points to post to your Elevate account. Status points are good towards reaching or renewing Elevate Silver or Elevate Gold Status and are not redeemable for reward travel. The status qualification year begins on January 1 and ends on December 31.

Because we make flying fun again. Start taking mood-lit rides with fleetwide WiFi, on-demand entertainment, food and more. The Virgin America Visa Signature Credit Cards open you up to a whole world of sweet perks when it comes to flying. On top of that, you’ll get to enjoy all of the exclusive partner offers we have, as well as special deals with Visa Signature®.

That's a great question. It's all up to you, and the best part is, no matter which card you choose, you'll enjoy sweet perks. With the Virgin America Visa Signature Card, you'll get tons of great benefits, like one free checked bag for you and your plus-one5 and $150 off a companion ticket ever year,6 all for a low annual fee of $49. Apply now. Or take it up a notch with the Virgin America Premium Visa Signature Card, which gives you all that plus added extras, like no change or cancel fees and up to 15,000 status points for an annual fee of $149. Apply now . Whichever card you pick, you can't go wrong. Choose away.

Just being a member of Elevate lets you enjoy great perks, like no blackout dates or restrictions on reward flights and the ability to redeem flights with as little as 2,500 points9. By getting a Virgin America Visa Signature Credit Card, you’ll get a planeload of extra perks, like 8 points per $1 spent on Virgin America2 and 1 point per $1 spent everywhere else.2 
That means you’ll be racking up points super fast and making your getaway in no time.

DON'T SEE YOUR QUESTION HERE? CONTACT US 24/7 AT 1-877-FLY-VIRGIN